In the computer chain, the abbreviation “MSA” almost always refers to an agreement of management services. An MSA (which can also be called a managed service contract) is an agreement between a managed service provider (MSP) and a customer. The contract defines the services provided by the MSP, the minimum response time, the payment structure and the protection of liability. As a managerial service provider, you need many legal documents to inform you of what you are doing and the structure of your business. One of the most important documents is the master service contract, which covers the scope of work, services provided, payment terms and processes you use with your customers. 16.1 Export control. MSP recognizes that EdgeWave`s export of services is subject to U.S. regulations prohibiting the export or diversion of services to certain countries. The MSP is not allowed to export or re-export services directly or indirectly to prohibited or restricted countries. MSP also undertakes not to distribute or deliver services to an individual if MSP has reason to believe that the person intends to export, export or transfer other services to one of these countries or to use the services. MSP is committed to obtaining written assurances from its customers that may be requested from time to time by EdgeWave. Without limitation of the above, MSP does not commit an act that would be directly or indirectly contrary to laws, regulations, contracts or agreements relating to the export or re-export of services under U.S.
or local law. At its own expense, MSP obtains all consents, authorizations or licences from the state that MSP needs to exercise its rights and fulfill its obligations under this agreement. Under this subscription model, the customer or customer is the entity that owns the organization or system to be managed or has direct oversight of the managed organization or system, while the managed service provider (MSP) is the service provider that provides the services administered. The customer and the MSP are bound by a service level contract that indicates the performance and quality characteristics of their relationship.  Your master service contract should be written in clear terms, without much legalistic jargon. Cutting and inserting examples of chords found online can cause conflicting language problems. A common area in which MSPs are brought up are defined terms for the work to be done in agreement and in work. Find out what`s included in a master service contract, what you need to decide when creating a contract, and why it`s important to protect your managed service provider. “The art of creating the corresponding master service contract is to understand which concepts are most important, given the relationship the MSP will probably have with its clients,” advises Fafinski. The MSP agreement is an independent contractual agreement.
However, in order to avoid confusion between the parties and to avoid confusion about third-party relationships, the MSP agreement should specify that the service provider is an independent contractor and not an employee, agent or client partner.